/* Jalma Support inbox — cream + navy. */
:root {
  --cream: #faf8f3;
  --paper: #ffffff;
  --ink: #1f2430;
  --muted: #6b665a;
  --faint: #8a8578;
  --navy: #34456b;
  --navy-soft: rgba(52, 69, 107, .14);
  --line: #e2ddd2;
  --danger: #a3352b;
  --ok: #2f7a4d;
  --radius: 12px;
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  background: var(--cream);
  color: var(--ink);
  font: 400 15px/1.55 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
}
a { color: var(--navy); }

/* ── Login ── */
.auth-wrap { min-height: 100vh; display: flex; align-items: center; justify-content: center; padding: 24px; }
.auth-card {
  width: 100%; max-width: 360px; background: var(--paper);
  border: 1px solid var(--line); border-radius: 16px; padding: 26px 24px;
  box-shadow: 0 12px 40px rgba(31, 36, 48, .1);
}
.auth-card h1 { margin: 0 0 4px; font-size: 20px; color: var(--navy); }
.auth-card .sub { margin: 0 0 18px; color: var(--muted); font-size: 13.5px; }

label { display: block; font-size: 12.5px; font-weight: 600; margin: 12px 0 5px; }
input, textarea, select {
  width: 100%; padding: 10px 11px; font: inherit; color: var(--ink);
  background: var(--paper); border: 1px solid var(--line); border-radius: 9px; outline: none;
}
input:focus, textarea:focus, select:focus { border-color: var(--navy); box-shadow: 0 0 0 3px var(--navy-soft); }
textarea { min-height: 70px; resize: vertical; }

.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  padding: 10px 15px; font: 600 14px/1 inherit; color: #fff; background: var(--navy);
  border: 0; border-radius: 10px; cursor: pointer;
}
.btn:hover { background: #2b3a5c; }
.btn:disabled { opacity: .6; cursor: default; }
.btn.ghost { background: transparent; color: var(--navy); border: 1px solid var(--line); }
.btn.ghost:hover { background: #f2eee4; }
.btn.sm { padding: 6px 10px; font-size: 12.5px; }
.btn-block { width: 100%; margin-top: 16px; }

.err { color: var(--danger); font-size: 13px; margin: 10px 0 0; }
.link { background: none; border: 0; color: var(--navy); cursor: pointer; font: inherit; padding: 0; text-decoration: underline; }

/* ── App shell ── */
.top {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 20px; background: var(--paper); border-bottom: 1px solid var(--line);
}
.top .brand { font-weight: 700; color: var(--navy); font-size: 16px; }
.top .who { color: var(--muted); font-size: 13px; margin-right: 10px; }
.top .right { display: flex; align-items: center; }

.wrap { max-width: 860px; margin: 0 auto; padding: 20px 20px 60px; }

.stats { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 18px; }
.stat {
  flex: 1; min-width: 120px; background: var(--paper); border: 1px solid var(--line);
  border-radius: var(--radius); padding: 12px 14px;
}
.stat .n { font-size: 22px; font-weight: 700; color: var(--navy); line-height: 1.1; }
.stat .k { font-size: 12px; color: var(--muted); margin-top: 2px; }

.filters { display: flex; gap: 10px; flex-wrap: wrap; align-items: flex-end; margin-bottom: 16px; }
.filters .f { flex: 1; min-width: 150px; }
.filters label { margin: 0 0 5px; }

.empty { text-align: center; color: var(--muted); padding: 48px 0; }

/* ── Ticket cards ── */
.ticket {
  background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 14px 16px; margin-bottom: 12px;
}
.ticket .head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-bottom: 8px; }
.badge {
  display: inline-flex; align-items: center; padding: 3px 9px; border-radius: 999px;
  font-size: 11.5px; font-weight: 600; letter-spacing: .01em;
}
.badge.service { background: #eef1f6; color: var(--navy); }
.badge.type-bug { background: #f7e7e4; color: var(--danger); }
.badge.type-question { background: #e7eef7; color: var(--navy); }
.badge.type-wish { background: #eaf3ec; color: var(--ok); }
.badge.status-new { background: #fdefc9; color: #8a6d16; }
.badge.status-open { background: #e2ebf9; color: var(--navy); }
.badge.status-replied { background: #e5eee7; color: var(--ok); }
.badge.status-done { background: #dfeee4; color: #1f6b41; }
.badge.status-dismissed { background: #ece9e2; color: var(--faint); }
.ticket .time { margin-left: auto; color: var(--faint); font-size: 12px; }
.ticket .msg { white-space: pre-wrap; word-break: break-word; margin: 4px 0 10px; }
.ticket .meta { font-size: 12.5px; color: var(--muted); display: flex; gap: 14px; flex-wrap: wrap; margin-bottom: 10px; }
.ticket .meta a { word-break: break-all; }
.ticket .actions { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.ticket .actions select { width: auto; min-width: 130px; }
.ticket .note-row { display: flex; gap: 8px; margin-top: 10px; align-items: flex-start; }
.ticket .note-row textarea { min-height: 40px; }
.saved { color: var(--ok); font-size: 12px; }

/* ── Tabs ── */
.tabs {
  display: flex; gap: 4px; background: var(--paper); border-bottom: 1px solid var(--line);
  padding: 0 20px;
}
.tab {
  background: none; border: 0; border-bottom: 2px solid transparent; cursor: pointer;
  font: 600 14px/1 inherit; color: var(--muted); padding: 12px 10px; margin-bottom: -1px;
}
.tab:hover { color: var(--ink); }
.tab.active { color: var(--navy); border-bottom-color: var(--navy); }

/* ── Stats view ── */
.statgroup {
  background: var(--paper); border: 1px solid var(--line); border-radius: var(--radius);
  padding: 14px 16px; margin-bottom: 14px;
}
.statgroup h2 { margin: 0 0 12px; font-size: 14px; color: var(--navy); }
.empty.sm { padding: 8px 0; text-align: left; }
.bar-row { display: flex; align-items: center; gap: 10px; margin: 6px 0; }
.bar-label { flex: 0 0 130px; font-size: 13px; color: var(--muted); word-break: break-word; }
.bar-track { flex: 1; height: 10px; background: #eef1f6; border-radius: 999px; overflow: hidden; }
.bar-fill { display: block; height: 100%; background: var(--navy); border-radius: 999px; }
.bar-n { flex: 0 0 auto; min-width: 28px; text-align: right; font-weight: 700; color: var(--ink); font-size: 13px; }

/* ── Replies / conversation ── */
.replies { margin: 4px 0 12px; border-top: 1px solid var(--line); padding-top: 10px; }
.replies-h { font-size: 12px; font-weight: 700; color: var(--muted); margin-bottom: 8px; letter-spacing: .02em; text-transform: uppercase; }
.reply {
  border: 1px solid var(--line); border-radius: 10px; padding: 8px 11px; margin-bottom: 8px;
  background: #f6f8fb;
}
.reply-customer { background: #faf8f3; }
.reply-meta { display: flex; align-items: center; gap: 10px; margin-bottom: 4px; }
.reply-who { font-size: 12px; font-weight: 700; color: var(--navy); }
.reply-customer .reply-who { color: var(--muted); }
.reply-msg { white-space: pre-wrap; word-break: break-word; font-size: 14px; }

/* Admin reply box (inbox) + customer reply box (thread) */
.reply-box { margin: 2px 0 6px; }
.reply-box textarea { min-height: 60px; }
.reply-actions { display: flex; align-items: center; gap: 10px; margin-top: 8px; }
.reply-none { font-size: 13px; color: var(--faint); margin: 6px 0 8px; }

/* ── Public thread page ── */
.thread-wrap { max-width: 640px; margin: 0 auto; padding: 32px 20px 60px; }
.thread-card {
  background: var(--paper); border: 1px solid var(--line); border-radius: 16px;
  padding: 24px 22px; box-shadow: 0 12px 40px rgba(31, 36, 48, .08);
}
.thread-card h1 { margin: 0 0 16px; font-size: 20px; color: var(--navy); }
.thread-log { margin-bottom: 18px; }